Orders

Orders are analysized and processed by computer,with prices and conditions of payment in effect. In case of a change or alteration to the initial agreement, the customer will be notified.

Payment terms

The following are considered conditions of payment:
• Payment against delivery of the goods: 3% Prompt Payment
• Payment within 30 days: 2% Prompt Payment
• Payment after 30 days: No discount

The granting of credit involves the completion by the customer of the respective forms and analysis by management of Tensão, Ltd and, if applicable, the entity named as insurer of  credit.

Important

Discounts should be calculated with the the net values of the invoice, without VAT.
The non-compliance of terms of payment will imply the loss of financial discounts granted and the debt of default interest as regulated by law.

Expedition and Delivery Conditions

The expedition of materials will be done on the same day as long as the orders are confirmed in writing until 16:00 and the materials are available in the warehouse.

Postage

Delivery service is free from North to South of the country for the orders exceeding the amount 250.00 euros, not including VAT.
When the order amount is less than 250.00 Euros, associated postage will be debited in accordance with the table of the transporter.

Complaints

Complaints should be made in writing within a maximum term of 8 working days from the date of the invoice.

Returns

Returns will be accepted according to our terms of service and will only be considered within a maximum term of 30 days.
Returns will be subjected to a devaluation of 20%.